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Common Member Issues

We've all been there. It's a beautiful day for enjoying your passion for shooting, but that proverbial monkey has thrown a wrench into your plans. Here, we'll cover common member problems and their preferred solutions. Click your problem below and let's get back to shooting!

Forgot my badge Badge not working Badge expiration date Spouse not linked in CE Full-auto / bump stock / special trigger approval Membership Auto-pay Cancelled by PayPal Unsafe behavior on the range Friend wants to join Renew membership online Purchase clay targets




❗ Problem

I forgot my badge

It happens. Since access is badge-based, you’ll need a quick workaround before you can use the range.

✅ What to do
  • If you are by yourself: don't ask anyone to "let you in." Contact one of the Board members to get a temporary PIN code granting range and clubhouse access.
  • If you are with another CRPC member: they can bring you in as a guest.
  • In either case: stop by the clubhouse and print yourself a Guest Badge.
ℹ️ Good to know
  • For security, another member, not with you, shouldn't "let you in." Conversely, you shouldn't let someone else in, either, unless they are your guest for the day.
  • If you think your badge was stolen, let us know—access can be disabled quickly.




❗ Problem

My badge doesn't work

You're at the gate, with your badge, but it doesn't seem to work.

✅ What to do
  • Check to see if your membership has expired: you can see your expiration date in the ClubExpress app, or on the crpcms.com website (login needed). If your membership is expired, renew online though the website. See below...
  • If your membership is active: your badge may have been damaged. Electronics inside the badge can fail if your badge is cracked. See below...
  • You renewed by mail or at the clubhouse: Renewals done by mail or at the clubhouse can take up to two weeks to be fully processed. Your end may be done but the back end might still working on it. See below...
ℹ️ Good to know
  • Badge numbers below 7000 usually have an expiration date printed at the bottom, but this printed date is no longer a reliable way to determine if your membership is still active. Check your account online.
  • Mailing a check still works, but the processing time can be long. If you paid by cash or check at the range in one of those white envelopes, it can take up to a two weeks to fully process. Neither of these approaches is the best way to do this any more. Payment online by credit/debit card is the best choice these days.
  • Renewing online doesn't instantly restore you range access. This happens overnight.
  • If your badge needs to be replaced, this can only be done at the range. Call first before coming out.
  • Contact Brian or Bill to get same-day access after renewing online, or to report a broken badge. If you renewed at the clubhouse, call us at well.
  • If you think your badge was stolen, let us know—access can be disabled quickly.




❗ Problem

My badge shows an expiration month — is it correct?

Some badges have an expiration month printed on them, but that printed date may not match your real membership expiration.

✅ What to do
  • Do not rely on the month printed on your badge. Your official expiration date is maintained online in our new ClubExpress (CE) system that runs the website.
  • Check your expiration date on the CRPC website: log in at crpcms.com, open your Member Profile, and look for Exp. Date.
  • Or use the ClubExpress mobile app: it’s often the easiest way to view your membership expiration date on your phone. Log in with the same credentials you use on the website, then view your profile.
ℹ️ Good to know
  • Why the badge can be wrong: before ClubExpress, expiration dates were tracked in the badge system and the expiration month was printed on badges. If a member renewed late or an expiration month was adjusted, badges were not reprinted—so the printed month could drift out of sync.
  • Going forward: we have stopped printing expiration dates on new badges to prevent confusion. Thousands of older badges are still in circulation with printed months that may or may not be accurate.
  • A badge showing an “expired” month does not necessarily mean your membership is expired—and a badge showing a future month does not guarantee your membership is active. Always check online.




❗ Problem

My spouse is a member, but they aren’t linked to my account in CE

When you try to renew in ClubExpress (CE), your spouse doesn’t show up under your account—so you can’t renew them with you.

✅ What to do
  • Contact the membership admin: members cannot link existing spouse accounts in CE themselves.
  • Include both names: your name and your spouse’s name (and member numbers if you know them).
  • We’ll fix the linkage: we will either add the missing spouse record and attach it to your household, or correct the existing records and attach them properly.
  • We’ll notify you: once updated, you’ll be able to renew normally in CE.
ℹ️ Good to know
  • This is usually an import/history issue: some spouse records in the old BP system didn’t renew “on paper” the same way the primary member did, even though they remained active—so they may not have been imported into CE.
  • Sometimes the spouse was set up as a separate primary: in that case, CE imported them as their own primary record, and only an admin can attach two existing member records together correctly.
  • If you already renewed yourself: still email us—we can correct the linkage so your spouse can renew correctly.
Email membership admin




❗ Problem

I want to shoot a full-auto firearm, or a firearm with a binary trigger, force-reset trigger or non-mechanical bump stock

These firearms are allowed at CRPC, but they and the member must be safety-checked and approved by one of the designated Range Safety Officers (RSOs) before use.

✅ What to do
  • Schedule an appointment with an approved RSO: contact one of the two designated RSOs to set up a checkout time.
  • Bring the specific firearm you plan to shoot: approval is per-weapon, not per-member.
  • Demonstrate safe operation: you’ll be asked to show safe handling and controlled firing of that firearm.
  • Get your badge sticker: once approved, the RSO will record the firearm and issue a sticker for the back of your badge.
  • Use only the approved ranges: firearms in these categories may be shot only on Range 6 or Range 7.
ℹ️ Good to know
  • This applies to specific categories: full-automatic firearms, binary triggers, force-reset triggers, and non-mechanical bump stocks.
  • Each firearm must be checked out and recorded: if you bring a different firearm later, it also must be approved.
  • Suppressors do not require approval: suppressors are allowed without an RSO checkout.
  • Please don’t “test it first”: if your firearm falls into these categories, get it checked out before shooting it at the range.




❗ Problem

I got a notice from PayPal that my auto-renew transaction has been cancelled. How am I going to pay my dues now?

CRPC has discontinued PayPal for membership renewals. If you previously used PayPal—especially PayPal auto-renew—you’ll need to switch to one of our current payment options.



✅ What to do
  • Renew online through the CRPC website (recommended): log in and complete your renewal using the ClubExpress integrated payment system with a credit/debit card.
  • Use online payment for the cleanest experience: your payment is automatically recorded in your member profile and requires no manual handling by a volunteer.
  • If you pay offline, use check (not cash): you may still pay by check in an envelope dropped into the safe at the clubhouse office.
  • Avoid cash if possible: cash is not traceable, so we strongly discourage it.
  • If you’re unsure of your status: log in and check your renewal status (or contact the membership team for help).
ℹ️ Good to know
  • PayPal is no longer available for renewals: we have shut down our PayPal account due to higher fees and the manual work required to reconcile payments.
  • ClubExpress is fully integrated: card payments are tied directly to your membership record for better tracking and a clear history.
  • Faster, fewer errors: online renewal reduces delays, eliminates “did my payment get applied?” issues, and keeps records consistent.
  • Offline option remains: checks are still accepted via the clubhouse office safe (cash is accepted but discouraged).




❗ Problem

I see another member handling a firearm unsafely

While at the range, I notice another member doing something that appears unsafe or violates a range rule. I’m concerned about safety, but I’m not sure whether I should say something, call a cease fire, or notify an RSO.

✅ What to do
  • If there is immediate danger, act immediately: any member may clearly and calmly call “Cease Fire” to stop an unsafe condition. Safety always comes first.
  • Use verbal direction whenever possible: avoid physical intervention unless necessary to prevent immediate harm.
  • For minor issues, address it respectfully: assume the issue is unintentional and offer a calm reminder focused on safety, not blame.
  • If the behavior continues, escalates, or feels intentional: disengage and notify a Range Safety Officer (yellow badge stripe) or Club Officer (red badge stripe).
  • Provide clear facts when reporting: note the range number, time, badge number (if visible), and what you personally observed.
ℹ️ Good to know
  • Safety is everyone’s responsibility: members are expected to speak up when unsafe behavior is observed.
  • Do not argue or escalate: if someone becomes defensive or refuses to comply, stop engaging and involve an RSO or Club Officer.
  • Major or repeated violations must be reported: intentional disregard for safety rules, aggressive behavior, or repeated unsafe conduct requires RSO involvement.
  • RSOs serve at the direction of the club: safety-related directions must be followed immediately. Questions can be discussed after the range is safe.
  • Reporting protects everyone: raising concerns in good faith supports a strong safety culture and prevents more serious incidents.
View Official Range Safety & Rule Compliance Policy




❗ Problem

My buddy comes with me all the time, but now he wants to join. How does he do that?

Great! We love seeing guests become members. The process is simple and starts online.

✅ What to do
  • Have him go to the Join CRPC page on the website, click New Member Process and complete the online application.
  • Once submitted, he’ll receive email instructions outlining the next steps.
  • He must attend a New Member Briefing (Required) before receiving his badge and full access.
  • After making his payment and completing the briefing, he’ll receive his badge and can start enjoying the range as a member.
ℹ️ Good to know
  • Even if he always comes with you, he’ll need his own account and badge to come by himself.
  • If he has questions during the process, he can use the Contact page or reach out to the Membership Director.
  • Until he becomes a member, he may continue visiting as your guest under normal guest rules.

To see what joining looks like, click the button below.

See the Joining Process




❗ Problem

I want to renew my membership online, but I don’t see a Renew button.

If you're outside the 30-day renewal window, the large renewal banner will not appear — but you can still renew anytime.

✅ What to do
  • Log in at the website.
  • Hover over your name in the top-right corner of the page.
  • Click Profile.
  • On your Profile page, look for the highlighted message that says:
    “Your membership is not yet due for renewal. If you want to renew early, click here.”
  • Click that link to begin your renewal.
Early Renewal Message Screenshot

This is what the early renewal message looks like on your Profile page.

ℹ️ Good to know
  • You may renew at any time — you do not lose any remaining membership time.
  • If you are within 30 days of expiration, a renewal banner will automatically appear when you log in.
  • If you cannot log in, use the Forgot Password link on the login page.
  • Need help? Contact the Membership Director and we’ll walk you through it.




❓ Question

How do I buy clay targets for Trap or Skeet?

Trap and Skeet at CRPC use an automated system for launching targets. To activate the machines, you’ll need a LongRange card.

✅ What to do
  • Contact Brian Harmon to get your LongRange card issued.
  • Use the kiosk inside the clubhouse to add rounds (25 clays) to your LongRange card.
  • Rounds are added using a credit card.
  • Take the card to the shotgun fields and use it to activate the target machines.
💡 Good to know
  • The LongRange card works like a prepaid card for clay targets. The target machines require a LongRange card, and do not support using a credit card at the fields.
  • You can reload the card anytime at the clubhouse kiosk using your credit card.
  • A round (25 clays) costs $4.00 for members and $7.00 for guests.
  • Your LongRange card is separate from your badge. If you lose it, it cannot be replaced.




Need Help?

If you’re not sure what to do next, or need assistance, please contact one of the people below.

Bill Jackson
📞 228-223-6297
Brian Harmon
📞 228-249-6803
Coast Rifle and Pistol Club
16706 MS-67
Biloxi, MS 39532