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HomeWhat Should I Do?

What Should I Do? (aka Common Member Issues)

We've all been there. It's a beautiful day for enjoying your passion for shooting, but that proverbial monkey has thrown a wrench into your plans. Here, we'll cover common member problems and their preferred solutions. Click your problem below and let's get back to shooting!

Last updated: August 26, 2026


🆕 New This Week

Drawing/Shooting from the Holster

What are the rules about practicing shooting from my holster?

Read the answer

General Club Information

Specific information about people, addresses, phone numbers, and email addresses.

My mailed check was returned Parallel Parking Guests arrive in a separate vehicle

Badge Issues

Problems getting through the gate, finding your badge, or understanding badge expiration dates.

Forgot my badge I LOST my badge Badge not working Badge expiration date Spouse badge expiration date doesn’t match mine Renewed after Expiration, does badge start working again? Someone at the gate wants access

Membership, Renewal & ClubExpress

Renewals, online payments, spouse memberships, email confirmation, and ClubExpress account issues.

Email address not foundRenew membership online Renewing in the Clubhouse Membership Auto-pay Cancelled by PayPal Is my email address correct? Spouse not linked in CE Add Spouse to Membership Spouse badge expiration date doesn’t match mine Updating or Verifying Contact Information Renewed after Expiration, does badge start working again? Why should I log in? Renewing by phone

Safety & Range Conduct

Range safety concerns and firearms that require special CRPC approval before use.

Unsafe behavior on the range Full-auto / bump stock / special trigger approval Brass collection policy Drawing from the Holster NEW

Lost or Found

What to do if you leave something behind or discover something that appears to have been left at the range.

Lost and Found for personal items
I left my gun at the range I found a gun left behind at the range

Guests, New Members & Club Use

Questions about bringing people into the club, helping friends join, and using club facilities.

Friend wants to join Purchase clay targets Bringing Guests to CRPC Guest Check-in Process

Need Help?

If you’re not sure what to do next, or need assistance, please contact one of the people below.

Bill Jackson
📞 228-223-6297
Brian Harmon
📞 228-249-6803


❗ Problem

Can I draw from my holster and shoot?

Yes. Members may practice drawing and firing from a holster, but only on the handgun ranges and with a few important restrictions.

✅ What to do

The guide below shows where holster draw and movement are permitted; additional restrictions listed below still apply.

HOLSTER DRAW ALLOWED Ranges 4a • 6 • 7 Movement while shooting is allowed.
HOLSTER DRAW — WHEN ONLY SHOOTER ON RANGE Ranges 4b • 5 No movement with a loaded firearm.
HOLSTER DRAW NOT ALLOWED Ranges 1 • 2 • 3 • 3a

Holster practice conducted under these rules is permitted shooting activity and does not violate CRPC’s prohibition on open or concealed carry.

  • Shoulder holsters may never be used at any range at CRPC.
  • Crossdraw is defined as any holster worn on the side of the body OPPOSITE the hand that will draw it. Crossdraw may never be used at any range at CRPC. In this case, it isn't the holster that's the problem—it's the position of the holster.
  • On Ranges 4a, 6, and 7, a loaded firearm may not be carried into the covered areas of those ranges.
  • Before leaving any individual range, your firearm must be unloaded. Under no circumstances may a member move from one range to another, or otherwise leave an individual range, with a loaded firearm. An unloaded handgun may remain in a holster while moving between ranges.
⚠️ Good To Know

If you are not already competent and comfortable drawing and firing safely from a holster, get instruction from a qualified instructor or experienced member trained in safe holster use before practicing on your own.


There is no rate-of-fire restriction on the handgun ranges. You may shoot at any rate you can safely control, provided that every shot impacts the berm.


As with all shooting at CRPC, you are responsible for keeping the firearm under control, maintaining a safe muzzle direction, and making sure every round stays within the intended impact area.


The links below show representative examples of the holster types described above that are not allowed to be used at the range. They are provided for illustration only and are not intended to identify every possible variation or configuration. Clicking these links will open a new tab on a page outside this website.

See a Shoulder Holster Example See a Crossdraw Holster Example CRPC Range Map




❗ Problem

What should I do if I find or lose something at the range?

I found something another member left behind at the range — or I realized after leaving that I forgot something of my own.

✅ What to do
  • If you find an ordinary personal item such as glasses, clothing, a bag, case, hearing protection, or similar item, take it to the main clubhouse and leave it at the office window counter.
  • Leave a note with the item telling us where and when it was found.
  • More valuable items, such as cell phones, spotting scopes, ammunition cans or boxes, or other expensive equipment, should be placed inside the locked office rather than left on the counter.
  • If you can contact Brian or Bill, either can remotely unlock the office door so you can place the valuable item inside, out of sight and secured.
  • If you lost an ordinary personal item, check the office window counter first. If someone turned in your earmuffs, glasses, hat, bag, or similar item, you can simply retrieve it.
  • If the item is valuable, or you cannot find it on the counter, email Brian or Bill and describe what was lost, where and when you may have left it, and any identifying information that may help confirm ownership.
⚠️ Good To Know

This procedure does not apply to firearms of any type. We have separate What Should I Do? instructions for both leaving a firearm at the range and finding a firearm that someone else left behind.


For valuable items, specific identifying information can make it much easier to match an item to its owner. For example, if you lost a spotting scope, include details such as the brand, magnification, case, color, or other distinctive features.

I Left a Firearm at the Range I Found a Firearm at the Range




❗ Problem

Why can't I log into the new system?

I need to renew my membership, but I have never logged into the new CRPC member system. I don't know my username or password, and the system doesn't recognize my email address.

✅ What to do
  • First, try the Forgot Username/Password link on the website login screen.
  • Enter your current email address. If that address matches the email in your membership record, the system can help you recover your login information.
  • If the system does not recognize your email address, email the Membership Director at membership.director@crpcms.com.
  • Include your name, CRPC badge number, and current email address in the message.
  • The Membership Director will update your account and send a Reset Password email to the address you provided. Follow the link in that message to log in and set your password .
⚠️ Good To Know

The new ClubExpress membership system was introduced in 2025 using membership records imported from our previous system. There are several reasons your current email address may not be associated with your account:

  • Your email address may have changed. Before ClubExpress, members did not have a way to update their own contact information online.
  • Your email address may have been entered incorrectly. Much of the original information was transcribed from handwritten membership forms into the old computer system.
  • Your old email domain may no longer exist. Email addresses using discontinued domains were removed when membership records were imported into ClubExpress. One example was cableone.net.

The Forgot Username/Password feature can only work when the system already has a valid email address associated with your membership record.

Email membership director




❗ Problem

Can I take my brass home?

Am I allowed to take home brass from my own firearm or brass that another shooter has left behind?

✅ What to do
  • Pick up your brass after you finish shooting. Every shooter is responsible for cleaning up the brass produced by their firearm.
  • If the brass came from your firearm, you have first rights to it. You may collect it and take it home with you.
  • If you do not want to keep your brass, place it in one of the brass collection buckets located at each range. NOTE: Steel and Aluminum cases should be thrown away. These cannot be reloaded or recycled.
  • You may also collect and take home brass that previous shooters have left behind. This includes brass on the ground, in the brass collection buckets, in trash cans, or downrange at the undeveloped ranges.
  • If another shooter is still using the range, do not collect brass that may belong to that shooter unless they have explicitly told you that you may take it.
⚠️ Good To Know
  • CRPC does not claim your brass or require you to leave it at the range. You are only required to clean it up.
  • CRPC does not pick up brass left behind by shooters.
  • If you are at a range by yourself, any brass left behind by previous shooters may be collected and taken home.
  • Brass may be collected downrange at the undeveloped ranges, but only when the range is safe and you are permitted to go forward.
  • Picking up abandoned brass helps keep the ranges clean and is encouraged.
  • Steel and Aluminum cases should be thrown in the trash. Do not put these in the brass collection buckets.




❗ Problem

My badge doesn't work

You're at the gate, with your badge, but it doesn't seem to work.

✅ What to do
  • Check to see if your membership has expired: you can see your expiration date in the ClubExpress app, or on the crpcms.com website (login needed). If your membership is expired, renew online though the website. See below...
  • If your membership is active: your badge may have been damaged. Electronics inside the badge can fail if your badge is cracked. See below...
  • You renewed by mail or at the clubhouse: Renewals done by mail or at the clubhouse can take up to two weeks to be fully processed. Your end may be done but the back end might still working on it. See below...
ℹ️ Good to know
  • Badge numbers below 7000 usually have an expiration date printed at the bottom, but this printed date is no longer a reliable way to determine if your membership is still active. Check your account online.
  • Mailing a check still works, but the processing time can be long. If you paid by cash or check at the range in one of those white envelopes, it can take up to a two weeks to fully process. Neither of these approaches is the best way to do this any more. Payment online by credit/debit card is the best choice these days.
  • Renewing online doesn't instantly restore you range access. This happens overnight.
  • If your badge needs to be replaced, this can only be done at the range. Call first before coming out.
  • Contact Brian or Bill to get same-day access after renewing online, or to report a broken badge. If you renewed at the clubhouse, call us at well.
  • If you think your badge was stolen, let us know—access can be disabled quickly.




❗ Problem

My badge shows an expiration month — is it correct?

Some badges have an expiration month printed on them, but that printed date may not match your real membership expiration.

✅ What to do
  • Do not rely on the month printed on your badge. Your official expiration date is maintained online in our new ClubExpress (CE) system that runs the website.
  • Check your expiration date on the CRPC website: log in at crpcms.com, open your Member Profile, and look for Exp. Date.
  • Or use the ClubExpress mobile app: it’s often the easiest way to view your membership expiration date on your phone. Log in with the same credentials you use on the website, then view your profile.
ℹ️ Good to know
  • Why the badge can be wrong: before ClubExpress, expiration dates were tracked in the badge system and the expiration month was printed on badges. If a member renewed late or an expiration month was adjusted, badges were not reprinted—so the printed month could drift out of sync.
  • Going forward: we have stopped printing expiration dates on new badges to prevent confusion. Thousands of older badges are still in circulation with printed months that may or may not be accurate.
  • A badge showing an “expired” month does not necessarily mean your membership is expired—and a badge showing a future month does not guarantee your membership is active. Always check online.




❗ Problem

My spouse is a member, but they aren’t linked to my account in CE

When you try to renew in ClubExpress (CE), your spouse doesn’t show up under your account—so you can’t renew them with you.

✅ What to do
  • Contact the membership admin: members cannot link existing spouse accounts in CE themselves.
  • Include both names: your name and your spouse’s name (and member numbers if you know them).
  • We’ll fix the linkage: we will either add the missing spouse record and attach it to your household, or correct the existing records and attach them properly.
  • We’ll notify you: once updated, you’ll be able to renew normally in CE.
ℹ️ Good to know
  • This is usually an import/history issue: some spouse records in the old BP system didn’t renew “on paper” the same way the primary member did, even though they remained active—so they may not have been imported into CE.
  • Sometimes the spouse was set up as a separate primary: in that case, CE imported them as their own primary record, and only an admin can attach two existing member records together correctly.
  • If you already renewed yourself: still email us—we can correct the linkage so your spouse can renew correctly.
Email membership director




❗ Problem

I want to shoot a full-auto firearm, or a firearm with a binary trigger, force-reset trigger or non-mechanical bump stock

These firearms are allowed at CRPC, but they and the member must be safety-checked and approved by one of the designated Range Safety Officers (RSOs) before use.

✅ What to do
  • Schedule an appointment with an approved RSO: contact one of the two designated RSOs to set up a checkout time.
  • Bring the specific firearm you plan to shoot: approval is per-weapon, not per-member.
  • Demonstrate safe operation: you’ll be asked to show safe handling and controlled firing of that firearm.
  • Get your badge sticker: once approved, the RSO will record the firearm and issue a sticker for the back of your badge.
  • Use only the approved ranges: firearms in these categories may be shot only on Range 6 or Range 7.
  • Only the member checked out may use firearms in this category: No one else, including your guests are allowed to use the firearm, unless they are also checked out.
ℹ️ Good to know
  • This applies to specific categories: full-automatic firearms, binary triggers, force-reset triggers, and non-mechanical bump stocks.
  • Each firearm must be checked out and recorded: if you bring a different firearm later, it also must be approved.
  • Suppressors do not require approval: suppressors are allowed without an RSO checkout.
  • Please don’t “test it first”: if your firearm falls into these categories, get it checked out before shooting it at the range.




❗ Problem

I got a notice from PayPal that my auto-renew transaction has been cancelled. How am I going to pay my dues now?

CRPC has discontinued PayPal for membership renewals. If you previously used PayPal—especially PayPal auto-renew—you’ll need to switch to one of our current payment options.



✅ What to do
  • Renew online through the CRPC website (recommended): log in and complete your renewal using the ClubExpress integrated payment system with a credit/debit card.
  • Use online payment for the cleanest experience: your payment is automatically recorded in your member profile and requires no manual handling by a volunteer.
  • If you pay offline, use check (not cash): you may still pay by check in an envelope dropped into the safe at the clubhouse office.
  • Avoid cash if possible: cash is not traceable, so we strongly discourage it.
  • If you’re unsure of your status: log in and check your renewal status (or contact the membership team for help).
ℹ️ Good to know
  • PayPal is no longer available for renewals: we have shut down our PayPal account due to higher fees and the manual work required to reconcile payments.
  • ClubExpress is fully integrated: card payments are tied directly to your membership record for better tracking and a clear history.
  • Faster, fewer errors: online renewal reduces delays, eliminates “did my payment get applied?” issues, and keeps records consistent.
  • Offline option remains: checks are still accepted via the clubhouse office safe (cash is accepted but discouraged).




❗ Problem

I see another member handling a firearm unsafely

While at the range, I notice another member doing something that appears unsafe or violates a range rule. I’m concerned about safety, but I’m not sure whether I should say something, call a cease fire, or notify an RSO.

✅ What to do
  • If there is immediate danger, act immediately: any member may clearly and calmly call “Cease Fire” to stop an unsafe condition. Safety always comes first.
  • Use verbal direction whenever possible: avoid physical intervention unless necessary to prevent immediate harm.
  • For minor issues, address it respectfully: assume the issue is unintentional and offer a calm reminder focused on safety, not blame.
  • If the behavior continues, escalates, or feels intentional: disengage and notify a Range Safety Officer (yellow badge stripe) or Club Officer (red badge stripe).
  • Provide clear facts when reporting: note the range number, time, badge number (if visible), and what you personally observed.
ℹ️ Good to know
  • Safety is everyone’s responsibility: members are expected to speak up when unsafe behavior is observed.
  • Do not argue or escalate: if someone becomes defensive or refuses to comply, stop engaging and involve an RSO or Club Officer.
  • Major or repeated violations must be reported: intentional disregard for safety rules, aggressive behavior, or repeated unsafe conduct requires RSO involvement.
  • RSOs serve at the direction of the club: safety-related directions must be followed immediately. Questions can be discussed after the range is safe.
  • Reporting protects everyone: raising concerns in good faith supports a strong safety culture and prevents more serious incidents.
View Official Range Safety & Rule Compliance Policy




❗ Problem

My buddy comes with me all the time, but now he wants to join. How does he do that?

Great! We love seeing guests become members. The process is simple and starts online.

✅ What to do
  • Have him go to the Join CRPC page on the website, click New Member Process and complete the online application.
  • Once submitted, he’ll receive email instructions outlining the next steps.
  • He must attend a New Member Briefing (Required) before receiving his badge and full access.
  • After making his payment and completing the briefing, he’ll receive his badge and can start enjoying the range as a member.
ℹ️ Good to know
  • Even if he always comes with you, he’ll need his own account and badge to come by himself.
  • If he has questions during the process, he can use the Contact page or reach out to the Membership Director.
  • Until he becomes a member, he may continue visiting as your guest under normal guest rules.

To see what joining looks like, click the button below.

See the Joining Process




❗ Problem

I want to renew my membership online, but I don’t see a Renew button.

If you're outside the 30-day renewal window, the large renewal banner will not appear — but you can still renew anytime.

✅ What to do
  • Log in at the website.
  • Hover over your name in the top-right corner of the page.
  • Click Profile.
  • On your Profile page, look for the highlighted message that says:
    “Your membership is not yet due for renewal. If you want to renew early, click here.”
  • Click that link to begin your renewal.
Early Renewal Message Screenshot

This is what the early renewal message looks like on your Profile page.

ℹ️ Good to know
  • You may renew at any time — you do not lose any remaining membership time.
  • If you are within 30 days of expiration, a renewal banner will automatically appear when you log in.
  • If you cannot log in, use the Forgot Password link on the login page.
  • Need help? Contact the Membership Director and we’ll walk you through it.




❗ Problem

How do I buy clay targets for Trap or Skeet?

Trap and Skeet at CRPC use an automated system for launching targets. To activate the machines, you’ll need a LongRange card.

✅ What to do
  • Contact Brian Harmon to get your LongRange card issued.
  • Use the kiosk inside the clubhouse to add rounds (25 clays) to your LongRange card.
  • Rounds are added using a credit card.
  • Take the card to the shotgun fields and use it to activate the target machines.
💡 Good to know
  • The LongRange card works like a prepaid card for clay targets. The target machines require a LongRange card, and do not support using a credit card at the fields.
  • You can reload the card anytime at the clubhouse kiosk using your credit card.
  • A round (25 clays) costs $4.00 for members and $7.00 for guests.
  • Your LongRange card is separate from your badge. If you lose it, it cannot be replaced.




❗ Problem

I want to add my spouse as a member

Your spouse isn’t currently a member, and you’d like to add them to your account so they can access the club without you having to go, too.

✅ What to do
  • During renewal (easiest option): when you renew your membership in ClubExpress (CE), you’ll be prompted to add a spouse if you don’t already have one on your account.
  • Spouse membership cost: the annual fee to add a spouse is $25.
    • Or,
  • Outside the renewal window: contact the membership director to have your spouse added and linked to your account.
  • Include basic details: your name and badge number, your spouse’s name, phone number, and email address.
  • We’ll take care of the setup: we’ll create the spouse membership and attach it to your household properly.
  • Either way, your spouse must attend a New Member Briefing to get their badge and range orientation. Make sure they register for an upcoming session here.
ℹ️ Good to know
  • Spouse memberships are tied to the primary member: they are part of your household account in CE.
  • Timing matters: adding a spouse during renewal is the most seamless option and ensures everything is processed together.
  • Already renewed? no problem—just email us and we’ll get your spouse added (the spouse fee will be applied separately).
Email membership admin




❗ Problem

I left my gun at the range!

It happens more often than you’d think. The important thing is to act quickly and follow the right steps to get it safely back.

✅ What to do
  • If you realize it right away, return to the range as soon as possible to check where you were shooting.
  • If you can’t get back quickly, call a Club officer to report the firearm left behind.
  • Reach out to anyone you were shooting with—they may have secured it or seen where it was left.
  • Be prepared to describe the firearm in detail when reporting it (make, model, caliber, optics, case, etc.).
💡 Good to know
  • In many cases, another member will find a left-behind firearm and secure it in the clubhouse and notify a Club officer.
  • By the time you report it, your firearm may already be safely stored—but not always, so reporting it quickly matters.
  • Found firearms are checked for identification and kept in the office safe until the rightful owner is confirmed.
  • The Club will not publicly describe the firearm beyond general type (rifle, pistol, or shotgun). You must provide enough detail to establish ownership.
  • The Club may review range video recordings if needed to help identify the owner.
  • To make recovery easier, consider placing a contact card in every firearm case or bag you bring to the range.




❗ Problem

I found a firearm at the range and no one is around

It’s not always obvious if a firearm has been left behind or if the owner is still nearby. Take a moment to assess the situation and handle it carefully.

✅ What to do
  • Look for vehicles, gear, or other signs that someone may still be nearby. The owner could be at another range or away briefly.
  • Check for identification or contact information on the firearm, case, or bag. If a phone number is available, call or text right away.
  • If the firearm appears unattended, keep it under your control and in your immediate area. Do not leave it unsecured.
  • If you are familiar with the firearm and comfortable doing so, you may place it in a safe condition. If not, do not attempt to manipulate the firearm—simply maintain control and keep it pointed in a safe direction.
  • Before transporting the firearm, it should be unloaded. If you can safely and confidently unload the firearm, do so. If not, ask another experienced member for assistance if one is nearby.
  • If you cannot confirm the firearm is unloaded, do not transport it. Continue to keep the firearm under your control and contact a board member for guidance.
  • If you will be at the range for a while, you may remain with the firearm, at the same range where it was found, in case the owner returns.
  • When you are ready to leave, call one of the designated board contacts and continue through the list until you reach someone.
  • If you reach a board member, follow their instructions. You may be asked to bring the firearm to the clubhouse for secure storage.
  • If you cannot reach anyone, and the firearm is confirmed unloaded, take it to the clubhouse so it can be safely secured. Do not return the lost firearm to the range. However, you may leave a note at the range where it was discovered, in case the owner returns later.
  • You should not take a lost firearm home with you, unless you are unable to contact either the owner or a board member.
  • Afterward, send an email to foundgun@crpcms.com with details on where and when the firearm was found. If you can, take a picture of the firearm for identification purposes and include it in the email.
💡 Good to know
  • Not every unattended firearm is truly left behind. A quick check of your surroundings helps avoid unnecessary action.
  • The goal is to keep the firearm secure without unnecessary handling until it can be returned to its owner.
  • If a firearm cannot be safely confirmed as unloaded, do not move it—contact a board member for assistance.
  • Board members will coordinate safe storage and owner identification once notified.
  • Placing a contact card in your firearm case or bag can make situations like this quick and easy to resolve.




❗ Problem

I’ve never logged into the website. How do I make sure my email address is correct?

If the club doesn’t have your correct email address, you may miss login access and the renewal reminder emails sent by the system.

✅ What to do
  • If you have never logged into the website, send an email to email.update@crpcms.com.
  • Include a picture of your membership badge with your message.
  • We will use that information to confirm or update the email address on your profile.
  • Once your email address is confirmed, you’ll be able to use the system normally and receive automated renewal reminder emails.
  • We will send a reply confirming that your email address is correct in the new system.
ℹ️ Good to know
  • The system sends membership renewal reminder emails 30 days before expiration, 15 days before expiration, and again on the day your membership expires.
  • If your email address in the system is wrong, those reminders may never reach you.
  • Sending a badge photo helps us make sure we are updating the correct member record.
  • This is especially important for members who joined before the new system and have never logged in.

Need to verify or update your email address? Send us a message and include a picture of your badge.

Email for Help




❗ Problem

I lost my badge

Not left at home. Not in the truck. Gone.

✅ What to do
  • Contact Brian or Bill: One of us can remotely print a replacement badge and help coordinate pickup at the range.
  • Plan your visit: The new badge will be printed in the clubhouse office (which is normally locked). We can remotely unlock the office door so you can retrieve it.
  • Getting into the range: You’ll be given a temporary gate code that will allow access to both the gate and the clubhouse for pickup.
  • Be ready to verify your identity: Requests for replacement badges require confirmation. This may include contacting us from your email or phone number on file, or answering a few verification questions.
ℹ️ Good to know
  • Once a new badge is printed, your old badge is immediately deactivated and will no longer work.
  • If your old badge turns up later, destroy it (cut it up) so it isn’t confused with your active badge.
  • There is no charge for replacing a lost badge in this manner, as long as it does not become a recurring issue.
  • We do not mail badges for security reasons.
  • There are no staff on-site at the clubhouse. Do not expect someone to be there without prior coordination.
  • Printing a replacement badge generally requires advance notice—showing up unannounced will likely not work.

NOTE: Brian and Bill are volunteers and are not always available. If your need is not an emergency, please email before calling.




❗ Problem

Why doesn’t my spouse’s badge expiration date match mine?

This can be confusing, especially for members who joined before the new online system. The important thing to know is that spouse memberships are now tied to the primary member’s account. And, expiration dates printed on badges may no longer be accurate.

✅ What to do
  • When the new online system was created, all spouse/partner exipration dates were adjusted to match that of their primary member.
  • The primary member should log in to the CRPC online system when it is time to renew.
  • The renewal must be completed as one transaction for the primary member and any spouse/partner member listed on the account.
  • Spouse/partner members cannot renew separately through their own login.
  • If the spouse badge appears to expire on a different date, do not renew only the spouse membership or send a separate payment for only the spouse.
  • If something does not look right in the online system, contact the Membership Director before making a separate payment.
💡 Good to know
  • In the old system, a primary member and spouse sometimes joined at different times.
  • Because the old badge system did not tie those memberships together, the badge expiration dates may not have matched.
  • In ClubExpress, the spouse/partner membership is part of the primary member’s membership.
  • That means the spouse/partner membership renews at the same time, with the same expiration date, and in the same payment transaction as the primary membership.
  • Going forward, the expiration date that matters is the primary member’s renewal date.
  • Once the primary member renews online, the spouse/partner membership will be renewed along with it.




❗ Problem

I mailed my renewal check to the club’s street address, but it was returned. What happened?

The club’s physical street address is for range location purposes only. CRPC does not receive mail at the range.

✅ What to do
  • Do not mail dues payments or other correspondence to the club’s physical street address.
  • CRPC does not have a mailbox at the range, and there are no employees on-site to receive or bring in mail.
  • Use the mailing address listed on the Contact Us page of the website for any mailed correspondence.
  • For the fastest renewal, log into the website and renew online using the membership system.
  • If your check was returned, you can still renew online and restore your membership much faster than mailing another check.

Need the correct mailing address or other contact information? Visit the club’s Contact Us page.

Contact Us Page
ℹ️ Good to know
  • The street address is useful for finding the range, but it is not a mailing address.
  • The club maintains a separate mailing address for all official correspondence.
  • Online renewals update your membership record much more quickly than mailed payments.
  • Mailed checks require manual handling by volunteers, so processing can take longer.




❗ Problem

I forgot my badge

It happens. Since access is badge-based, you’ll need a quick workaround before you can use the range.

✅ What to do
  • If you are by yourself: don't ask anyone to "let you in." Contact one of the Board members to get a temporary PIN code granting range and clubhouse access.
  • If you are with another CRPC member: they can bring you in as a guest.
  • In either case: stop by the clubhouse and print yourself a Guest Badge.
ℹ️ Good to know
  • For security, another member, not with you, shouldn't "let you in." Conversely, you shouldn't let someone else in, either, unless they are your guest for the day.
  • If you think your badge was stolen, let us know—access can be disabled quickly.




❗ Problem

I want to bring guests to the club

You’re planning a range visit and want to bring someone with you, but you’re not sure how many guests are allowed or what they need to do when they arrive.

✅ What to do
  • Know the guest limit: each CRPC member may bring up to two guests per visit. This applies to both Primary members and Spouse members.
  • Minor children are different: children under 18 may also come with you and do not count against the two-guest limit.
  • Get each guest a temporary badge: all guests must stop in the clubhouse and get a temporary guest badge from the self-service kiosk before going to the range.
  • Stay with your guests: members must supervise their guests at all times while they are on club property.
  • Do not shoot at the same time as your guests: when your guest is shooting, you must be supervising. You may not shoot while your guest is shooting.
ℹ️ Good to know
  • Guests do not have to watch the safety and rules video before shooting.
  • The member is responsible for making sure guests follow all CRPC Range Safety Rules and club procedures.
  • A guest badge is still required even if the guest is only visiting briefly or has been to the club before.
  • Primary and Spouse members each have their own guest privileges. For example, if both are present, each may bring up to two guests.
  • Guest privileges are intended for occasional visits. Anyone using the range regularly should consider joining the club.




❗ Problem

I need to verify or update my contact information

You want to make sure CRPC has your correct address, phone number, email address, spouse information, and emergency contact information in the new online membership system.

✅ What to do
  • Log in to the CRPC website: go to the club website and sign in to your member account.
  • Open your Profile: once logged in, hover your mouse over your name in the upper-right corner of the page and select Profile.
  • Find Basic Member Information: in the Profile area, look for the card labeled Basic Member Information.
  • Click the card: the Basic Member Information card opens the contact information form.
  • Review your information: check your name, mailing address, phone number, email address, spouse information, and emergency contact information.
  • Save any changes: if anything is incorrect or outdated, update it and save the form before leaving the page.
ℹ️ Good to know
  • More than 1,150 members have already logged into the new online membership system, but more than 600 members have not yet logged in or verified their contact information.
  • Having your current email address and phone number on file helps CRPC contact you when needed.
  • If the system does not recognize your email address when you try to log in, the email address we have on file may be outdated or incorrect.
  • If that happens, contact the Membership Director. We can check the email address currently on file and update it at the admin level if needed.
  • The Basic Member Information card is a hyperlink, even though it may look like a regular information card.
Contact Membership Director




❗ Problem

I renewed after being expired for a while — will my old badge work?

Former members who renew through ClubExpress may wonder whether the badge they still have will automatically start working again.

✅ What to do
  • If you renewed online and still have your last CRPC badge: your badge should automatically reactivate the morning after your renewal payment is completed. There is never a late fee when renewing, ever.
  • If you renew and want to use the range the same day: contact Bill Jackson or Brian Harmon. Either can manually reactivate your badge once your renewal payment has been completed.
  • If you have not renewed because you cannot log in: contact the Membership Director for help. If your membership has been expired for a long time, your old email address may not match what is currently in the system. Or, you may not even be in the new online system.
  • If you do not still have your badge: you will need to come to the range to have a replacement badge printed. For security reasons, CRPC does not mail badges.
  • If you need a replacement badge printed: contact Bill Jackson or Brian Harmon before coming to the range so someone can arrange to print the badge.
ℹ️ Good to know
  • If you have been out of the club for three years or longer: we ask that you watch the Range Safety Video again before returning to the range.
  • If you have not been an active member since 2022: you may not be in the new ClubExpress system at all. Contact the Membership Director before trying to renew online.
  • Badge reactivation is tied to payment: the badge cannot be reactivated until the renewal payment has been completed in ClubExpress (where our website is hosted).
  • Do not assume an old badge will work immediately. If you renewed today, it should work tomorrow morning unless someone manually reactivates it sooner.
Contact Membership Director

NOTE: Brian and Bill are volunteers and are not always available. If your need is not an emergency, please email before calling.
❗ Problem

I usually renew at the clubhouse—do I need to do anything different?

You’ve always renewed at the range using cash, check, or the credit card terminal, but you’re hearing more about renewing online and wondering what’s changing.

✅ What to do
  • Renew online in ClubExpress (CE): log in and click the renewal prompt when your membership is due. You can always renew early, too.
  • Pay by credit/debit card online: your payment is processed instantly and applied to your account right away.
  • Skip the clubhouse trip: no waiting, no envelopes, and no follow-up needed—your badge access continues without interruption.
  • Keep your receipt automatically: every transaction is recorded and available anytime in your account.
ℹ️ Good to know
  • Most members now renew online: the shift is already well underway, and it’s quickly becoming the standard way to renew.
  • Online payments save the club time and money: no manual handling, no trips to the bank, and no delayed processing by volunteers.
  • That small fee makes a big difference: the online price includes credit card processing costs, so the club receives the full membership amount.
  • Clubhouse payments take longer: cash and checks must be collected, tracked, and deposited—and credit card payments at the range still require manual processing.
  • Looking ahead: the on-site credit card terminal may be phased out as we continue moving to a simpler, fully online process.
  • Bottom line: renewing online is the fastest, easiest, and most efficient option for both you and the club.
Log in and renew online




❗ Problem

Someone at the gate asks me to let them in

They may say they are a member, want to look around, or just need access to the range.

✅ What to do
  • Do not let them in. Never use your badge or gate access to admit someone who does not have a working badge or who is not your own guest.
  • Direct them to contact Bill or Brian. They can help determine what the person needs to do next.
  • If they say they forgot their badge: Send them to I forgot my badge.
  • If they say their badge does not work: Send them to My badge doesn’t work.
ℹ️ Good to know
  • CRPC is not a public range. We do not accept walk-in visitors or walk-in guests.
  • The club does not give range tours. A person interested in learning about the club should contact Bill or Brian directly.
  • Members may bring their own guests, subject to the club guest policy. Someone standing at the gate is not automatically your guest.
  • Competition participants who are not members are given their own gate-access instructions by the match organizers.
  • A person who cannot get into the club on their own should not be admitted by another member.

Brian and Bill are volunteers and may not be immediately available.




❗ Problem

I am a member, but I never log in to the website

The old website gave members very little reason to visit. The current CRPC website is different: it is an active member resource, not just a static information page.

✅ What to do
  • Log in and take a look around. Use the Member Login button at the top of the CRPC website.
  • Review your own membership information. You can view and update your contact information, including your mailing address, phone number, and email address. You can even review your transaction/renewal history.
  • Check your membership expiration date. Your account shows when your membership expires, so there should be no surprise when renewal time arrives.
  • Renew online when it is time. You can renew your membership through the website without needing to mail anything or make a special trip to the club.
  • Keep your email address current. Club notices, renewal reminders, and important member information depend on us having a working email address for you.
ℹ️ Good to know
  • The website is now actively maintained. News, event information, range descriptions, safety information, and member resources are regularly reviewed and updated. If you see something out of date, let us know!
  • It is the best place to find current information. The site includes accurate details about individual ranges, competitions, club policies, upcoming events, and helpful “What Should I Do?” answers.
  • Your account belongs to you. Logging in lets you manage your own information instead of waiting for a volunteer to make routine updates for you.
  • You only need to set it up once. After your first login, it becomes easy to return whenever you need membership information or want to see what is happening at CRPC.

If you cannot log in because your email address has changed or you do not know which email address is on your account, contact the Membership Director at membership.director@crpcms.com for help.
Email membership director




❗ Problem

I prefer to parallel park at the rifle or pistol ranges

Parallel parking may seem easier, especially when the range is quiet, but it takes up more of the available parking area.

✅ What to do
  • Please park perpendicular to the range. Pull into the parking area in the same general direction as the other vehicles.
  • Do not parallel park along the range or roadway. A parallel-parked vehicle uses space that could otherwise accommodate additional members.
  • Use perpendicular parking even when the range is not crowded. Keeping the parking layout consistent helps make the best use of the area as more members arrive.
  • Leave reasonable room between vehicles. Park efficiently, but leave enough space for people to enter, exit, and load their equipment safely.
ℹ️ Good to know
  • This is not just for busy days. Perpendicular parking is the expected parking method at the rifle and pistol ranges at all times.
  • Parking perpendicular creates more usable spaces. It allows more members to park near the range without blocking traffic or limiting access.
  • A small parking courtesy makes a meaningful difference when several members arrive within a short time.




❗ Problem

I need to renew, but I’m not comfortable doing it online myself

Online renewal is the preferred method, but help is available if you do not use a computer or are not comfortable completing the renewal yourself.

✅ What to do
  • Call Bill Jackson or Brian Harmon and ask for help renewing your membership by telephone.
  • During the live telephone call, you can provide the credit card information needed to complete the renewal.
  • Bill or Brian will enter the renewal directly into ClubExpress for you.
  • After the payment is completed, ClubExpress will email you a receipt.
  • Never send your credit card information by email, text message, voicemail, or any other written message. Card information should be provided only during a live telephone conversation.
🔒 Important security reminder
  • No one from CRPC will ever call you first and ask for your credit card information to renew your membership.
  • You should initiate the call using the telephone numbers published on the CRPC website. If Bill or Brian cannot answer, you may leave a message asking for help with your renewal. We may then return your call because you contacted us first.
  • The current contact information for Bill and Brian is always available on the club website, so you can initiate the call yourself or verify the telephone number of a returned call before providing any payment information.
ℹ️ Good to know
  • Renewing by credit card over the telephone is the preferred alternative for members who cannot renew online themselves.
  • If you are not comfortable providing credit card information during a live telephone call, you may still mail a check to CRPC using the mailing address shown on the club website.
  • You may also place a check in the secure payment safe inside the range clubhouse.
  • Checks may take longer to process than credit card renewals.
Bill Jackson
Phone: 228-223-6297 Brian Harmon
Phone: 228-249-6803 Verify Contact Information
on the CRPC Website

Brian and Bill are volunteers and may not be immediately available.





❗ Problem

My guests are arriving in a separate vehicle

The gate allows only one vehicle to pass each time a member badge is used. How can my guests enter in their own vehicle?

✅ What to do
  • If you arrive together: use your member badge to open the gate, then leave the badge sitting on top of the card reader outside the gate.
  • Drive your vehicle through the gate. Your guest can then pull up to the card reader, use your badge to open the gate again, and drive through.
  • When leaving: use the same procedure at the card reader inside the gate. Open the gate for your vehicle, leave your badge on top of the reader, and have your guest use it to open the gate for the second vehicle.
  • If you do not arrive or leave together: do not leave your badge at the card reader. Meet your guest at the gate and use your badge to open it when the guest vehicle is ready to enter or leave.
  • After entering, take your guests to the clubhouse, check them in, and print their temporary guest badges.
⚠️ Good To Know
  • Do not tell the guest vehicle to "tailgate" or follow closely behind your vehicle and attempt to pass through before the gate closes.
  • The gate is timed for one vehicle at a time. Each vehicle should enter or leave only after the gate has been opened for that vehicle with the member badge.
  • Never leave your badge unattended at the gate while waiting for a guest who has not yet arrived.




❗ Problem

How do I check in my guests?

Every guest must be checked in at the main clubhouse and wear a temporary guest badge while at the club.

✅ What to do
  • Bring your guests into the main clubhouse before going to the ranges.
  • Use the dedicated guest check-in computer located just inside the front door, beside the office counter.
  • Begin by scanning the adult guest’s driver’s license with the dedicated ID scanner. This populates the left side of the form.
  • Find the member’s name and select the correct membership record in the middle section of the form.
  • Once both the guest and the member have been identified, complete the check-in and print the self-adhesive temporary guest badge.
  • The guest must wear the temporary badge while on CRPC property.
  • Before leaving, please return to the clubhouse and check the guest out by scanning the barcode on the temporary badge with the barcode scanner.
⚠️ Good To Know
  • Each CRPC member may bring up to two guests per visit at no cost.
  • A spouse who is also a CRPC member has a separate two-guest allowance. A couple in which both spouses are members may therefore bring a total of four guests.
  • A member’s children under age 18 do not count toward the two-guest limit, but they still need temporary guest badges.
  • If the child has a driver’s license, it may be scanned during check-in. If the child does not have a driver’s license, use the member’s badge number in place of the guest’s license number.
  • Detailed operating instructions are printed and posted on the wall beside the monitor.
  • Login credentials are listed under the monitor in the event the computer has rebooted.
  • If the badge printer is offline or out of labels, preprinted generic guest badges are available on the counter beside the computer.




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Coast Rifle and Pistol Club
16706 MS-67
Biloxi, MS 39532